Terms & Conditions
These Terms & Conditions apply to the use of the website https://hvarea.com and to all services provided by Hvarea Tourist Agency.
By using this website and/or making a reservation, you confirm that you have read, understood, and agree to these Terms & Conditions.
🔹 1. SERVICES
Hvarea Tourist Agency provides services including:
- excursions
- transfers
- private tours
- other tourism-related activities
All services are subject to availability and weather conditions.
🔹 2. BOOKINGS
Bookings can be made via:
- website
- other communication channels
A booking is considered confirmed only after the agency sends a confirmation (written or digital).
🔹 3. PRICES AND PAYMENT
All prices are expressed in Euros (€).
Payments can be made via:
- cash
- bank transfer
- online payment (e.g. credit/debit cards via Stripe)
The agency reserves the right to change prices without prior notice.
🔹 4. VOUCHER AND SERVICE USE
After booking confirmation, the customer may receive a voucher as proof of reservation.
The voucher is valid only for the booked service, date, and number of participants.
🔹 5. CANCELLATION BY CUSTOMER
- Free cancellation is available up to 24–48 hours before the service (depending on the tour)
- Cancellations within 24 hours may result in partial or full charge
- No-show = no refund
For groups and private tours, the following conditions may apply:
- 30+ days: 10% fee
- 15–29 days: 25% fee
- 3–14 days: 40% fee
- 0–2 days: 100% fee
🔹 6. CANCELLATION BY THE AGENCY
The agency reserves the right to cancel or modify services in case of:
- bad weather
- safety concerns
- technical issues
- insufficient number of participants
In such cases, the customer will be offered:
- an alternative date or
- a full refund (if prepaid)
🔹 7. WEATHER CONDITIONS
Safety is our priority. Activities at sea depend on weather conditions, and routes or schedules may be adjusted accordingly.
🔹 8. LIABILITY
Participation in activities is at your own risk.
Hvarea Tourist Agency is not responsible for:
- loss of personal belongings
- injuries (except in cases of gross negligence)
- delays caused by external factors
🔹 9. CUSTOMER CONDUCT
The agency reserves the right to refuse or terminate services without refund if a customer:
- behaves inappropriately
- endangers safety
- disrupts other participants
🔹 10. COMPLAINTS
Complaints must be submitted in writing via e-mail: info@hvarea.com
The deadline for submitting complaints is 7 days after the service.
🔹 11. DATA PROTECTION
Personal data is used solely for the purpose of providing services and communication, in accordance with our Privacy Policy.
🔹 12. GOVERNING LAW
These Terms are governed by Croatian law.
Any disputes shall be subject to the jurisdiction of the court in Split, Croatia.
📩 CONTACT
Hvarea Tourist Agency
Rudina 8, Stari Grad, Croatia
📧 info@hvarea.com